Soft Skills Training
In the business world, and especially in the travel and tourism industry, academic qualifications alone will not get you the job, promotions, acceptance or popularity. For effective performance in the workplace, you need to have not only product knowledge, technical and analytical skills, but also the skills to deal with the external world of clients, customers, vendors, the government and public, and to work with your superiors and colleagues in a supportive and co-operative manner at all times. So you definitely need soft skills to succeed in your career as well as in your personal life.
What are soft skills ?
Soft skills is a term which refers to the group of personality traits, social graces, communication ability, personal habits, friendliness, and a positive attitude which are deemed desirable in employees who hold various positions within an organization.Partial list of soft skills
• Communication Skills • Interpersonal Skills • Rapport Building and Networking • Leadership • Management Skills • Stress Management • Business Communication Skills • English Language Skills • Presentation Skills • Creative thinking, etc • Motivation • Goal setting • Team Building • Assertive Skills • Time Management • Conflict Resolution • Negotiating Skills • Decision Making • Business Etiquette and Grooming • AttitudeAn important soft skill:- Communication skills
• Have you been unsuccessful at job interviews ? • Are you afraid to speak in front of a group ? • Do you have problems explaining your ideas to others? • Do others disagree with you even though you know you are right?If “YES” is your answer to the above questions, you need to improve your communication skills
Keep in mind these simple rules for effective communication:
• Listen carefully when others are speaking. Don't interrupt others in-between • Do not speak too fast. Slow down while speaking • Speak clearly. Your pronunciation should be loud and clear • Make eye contact with whom you are speaking. This increases chances of mutual agreement • Read a lot. For better communication, use appropriate and effective words in your speech. Your vocabulary should be very strong. Extensive reading will improve your vocabulary.Another important soft skill: - Presentation Skills
• Do you have the ability to plan, prepare and communicate information to a group, to hold their interest and achieve the desired impact ? • Can you use language appropriate to the audience ? • Can you employ a variety of audio-visual techniques to make/emphasise points ? • Will you be able to display confident body language and answer questions in a knowledgeable manner ? • Do you have the skills to retain the interest and attention of the audience ? Soft Skills is one of the several personal development modules in our Airline Passenger Services Diploma Course. Call 0471 2323285 or 3097023285 for details and admission.
